Work to recover the city’s revenue from nonpayers of rates by disconnecting services such as electricity and water is yielding positive results.
On Wednesday, 29 June, the city’s customer relations management service in the revenue collection division visited industries in Springs that owe the municipality millions of Rands for rates.
One of the defaulters visited is the owner of a block of flats in Daggafontein, owing the city over a million Rand, and they committed to immediately pay R500 000 at the Springs Customer Care Centre and negotiated to be given more time to settle their outstanding bill. As a result, their water supply was throttled to lower the water pressure until they fully pay what is due to the city.
The disconnection operation comprises of a multi-disciplinary team of officials from the city’s departments of water, sanitation and energy; finance; and EMPD. During the operation, some companies were found to have tampered with their metres after they had been disconnected before.
Companies that were found to have tampered with the water and electricity metres were served with fines of R24 000 for first offences.
The City encourages all its customers to ensure that their municipal accounts are up to date to avoid disconnection of services that may interrupt their daily operations.